Refund/Cancellation Policy

This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed for the services provided by Mayor Consultation. By engaging with our services, you agree to the conditions specified in this policy. This ensures transparency and mutual understanding between Mayor Consultation and our clients.

Website Creation Services:

• Payments made for website creation are non-refundable once project work has begun.

• If a project is canceled before work begins, a full refund will be provided, excluding upfront costs such as domain purchase, hosting, email domain setup, and email accounts, which are non-refundable.

• For partial project cancellations, refunds will be considered based on the amount of work completed (e.g., if 50% of the work is completed, a 50% refund of the total project cost may apply).

Monthly Services (SEO, Social Media Management, Content Creation):

• Refunds are not provided for services already rendered or prepaid. Services will continue until the end of the billing cycle without a refund.

Custom Deliverables:

• Payments for custom content, blogs, or other materials are non-refundable after delivery to the client. Clients have 72 hours from the time of delivery to request edits or revisions.

Monthly Subscription Services:

• Clients may cancel monthly services (e.g., SEO, social media management, content creation) by providing 30 days’ written notice via email.

• Services will continue for the 30-day notice period, after which the cancellation will take effect.

Website Creation Services:

• Cancellation requests for website creation must be made prior to the commencement of work. Once the project begins, cancellation will be subject to a non-refundable fee equivalent to the work completed and any upfront costs incurred (e.g., domain, hosting, email setup).

Third-Party Tools & Software:

• Clients are responsible for understanding additional third-party costs (e.g., hosting, plugins). These costs are non-refundable and may require the client to manage ongoing subscriptions upon cancellation.

Client Responsibility:

• Clients are responsible for providing timely cancellation notices and ensuring they understand the implications of terminating services.

Governing Law:

• This policy is governed by the laws of the State of New Jersey, USA.

Amendment Clause:

• Mayor Consultation reserves the right to update this policy at any time. Clients will be informed of significant changes via email or our website.

Dispute Resolution:

• Any disputes arising from this policy will first be resolved through internal resolution efforts. If unresolved, disputes will be mediated within 30 days. If mediation fails, disputes will be handled under the jurisdiction of New Jersey courts.

Force Majeure Clause:

• Mayor Consultation is not liable for delays or service interruptions caused by events beyond our control, including natural disasters, technical failures, or third-party outages (e.g., hosting server issues).

Payment Schedules:

• Payments must be made as per the agreed-upon schedule to avoid service interruptions.

Third-Party Refunds:

• Mayor Consultation is not responsible for refunding third-party services or subscriptions purchased on behalf of the client.

Satisfaction Statement:

• We are committed to ensuring client satisfaction. If you have concerns, please contact us so we can work to resolve any issues before requesting cancellations or refunds.